and any integration with these systems. Management of SLA and TAT adherence Performs other related duties as assigned.EDUCATION REQUIREMENTS: B.E / B.Tech in Computer Science. A ll certifications and other designations: MCSD / MCSE will be an add on EXPERIENCE ... More
all the processes are as per the agreed SLA and TAT. Minimize operational expenditures in cost centers and ensure that each process is operational within the budget allocated. Identify, initiate and implement various cost saving and revenue generating initiatives within ... More
Graduate in Any Discipline Proficient in English and Hindi
Desired: 1-2 years experience in Customer Services - in a customer-facing role
Customer Services Complaints & Queries are resolved as per the TAT defined. Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution alongwith ensuring high quality of service with zero ... More
that all the merchant sourcing is done within the specified TAT Ensuring Merchant set up, welcome call and manage first 100 days to ensure activation Dispute resolution Map markets / segments to target profile in order to identify untapped resources ... More
process and ability to demonstrate success in improving Key recruitment metrics(TAT, Cost per hire, Diversity of source mix, zero miss on compliance) Ability to engage with and manage relationships with multiple stake holders in a matrix environment, as well as ... More
meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracy Ensure to complete the daily, weekly & monthly check list Create, maintain and update the control list. Develop back up plan and focus on cross training the ... More
Ensure service accuracy through compliance (TAT) Developing Scorecard and Metric calculations. High level Automation of reporting initiatives. Compliance to Time ... skills Responsibilities Ongoing Report generation Ensure service accuracy through compliance (TAT) Developing Scorecard and Metric calculations. High level Automation of ... More
- Graduate / Post Graduate - Willing to work in shifts
Card Underwriting - Evaluation of credit card applications and final decisioning - Ensure decisioning is done within TAT with agreed accuracy and productivity ... More
meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracyEnsure to complete the daily, weekly & monthly check listDevelop back up plan and focus on cross training the teamResponsible for performance management and appraisals of the team ... More
meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & Accuracy Review and delivery of high level reports to EYG Leadership on a regular/ ad-hoc basis Effectively manage escalations Develop back up plan and focus on cross training ... More
